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Academic Update: Benchmarking our Professional Support Activity

You are invited to an update with Dr John Hogan, Registrar on Thursday 19 January, 10-11.30am, King’s Gate L5:13 to discuss the findings of the Cubane Benchmarking exercise. 


This exercise was undertaken last year to map the activity of non-academic staff and also their effectiveness, so we could better understand what was happening and identify areas for improvement.  John will share our initial findings, our actions to date and the headline comparison data with others in the group, including the most recent results from December 2016.


A key result told us that Newcastle had the lowest normalised costs of the nine participating universities, but that people were generally satisfied with the service they were receiving. 


If we drill down, what does this really mean and why is this important to you as an academic? 


We need your views on whether you see this as a fair reflection of the service you receive and how we can might make improvements that would make your life easier, we also want to know in practical terms how we can improve the exercise itself as we will be running it again in 2017 and need you to participate and share your views on our services.  The completion rate was disappointing last time, especially among academic colleagues and we want to know if there is anything we can do to improve this.


Dr Hogan will give a brief presentation at the start of the session and then open the floor up for a discussion over tea/coffee and cake.


To register please email Carolyn Laws ( )

published on: 9th December 2016

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