14 / 08 / 20

Accessing Student Services

Matrix Quality StandardKing’s Gate building provides many student services in a single location.

It gives you access to key information, guidance, resources and expert staff.

Opening Hours

Following the outbreak of COVID-19 coronavirus, King's Gate is closed to students.

We cannot facilitate any face-to-face contact with our Customer Advisers Team. Find out how to make an online enquiry.

Services for Students

Services available on Level 1 where the Careers Service is located:

• Career and Work

Services available on Level 2 where the Customer Services Advisers Team is your first point of contact:

• Academic Support and Information
• Accommodation
• Fees, Funding and Finance
• Health and Wellbeing
• Exchange an Study Abroad Programme
• Visa Support

Drop-in services for Student Services (pre-booked appointments are also available):

Level 1

Careers Drop-in:

Monday- Friday 11.00 -16.30 (term time)
Monday-Friday 11.00 -15.00 (vacation time)

Level 2

Accommodation Drop-in:

Monday and Friday - 09:00-17:00
Tuesday and Thursday - 09:00-13:00
Wednesday - 13:00-17:00

Drug and Alcohol Advice Drop-in: every other Thursday 10:00 - 11:30 (week commencing Thursday 11th April 2019). Run by Change, Grow, Live.

Financial Advice Drop-in: Wednesday and Thursday 14.00 - 16.00 – spaces are limited so please arrive prompt at the start of the drop-in to avoid disappointment.

ID Checking Drop-in:

Monday - Friday 11:00 - 12:00 and 14:00 - 15:00

Loyola (Term Time only) Drop-in: Wednesday 12.00 - 14.00

Postgraduate Admissions Drop-in:

Tuesday 10:00 - 12:00
Thursday 14.00 - 16.00.

Regulations, Policies and Procedures Drop-in: Thursdays 12.00 - 14.00
Research Student Support Team Drop-in: Monday-Friday 10.00 - 12.00

Student Wellbeing Service Drop-in (term time only):

Tuesday 09.30 - 16:00
Wednesday 13.00 - 14.00
Friday 13.00 - 14.00

Spaces are limited so please arrive prompt at the start of the drop-in to avoid disappointment.

VISA and Immigration Drop-in: by appointment only. Contact the visa team at visa@ncl.ac.uk:

Monday and Thursday 14.00 - 16.00, Wednesday and Friday 10.00 - 11.30

Northumbria Police Drop-in: Thursdays 12.00 - 14.00 (come along for an informal chat or for confidential advice) – may be reduced service during vacation periods

Customers on Level 2 can take a ticket and wait to be called to the Helpdesk for:

• All student services (accessed via level two) enquiries and signposting

Use the Express queue (no ticket required) for:

• Pre-booked appointments check-in
• Pre-ordered document collection

Use our Drop Box:

A drop box is located near the entrance on Level 2- use it if you have something to hand in to Student Services and don't need to speak to a member of staff.

The Student Services Interaction Area provides:

• A Smartcard scanning station
• A comfortable waiting area
• Interview rooms for confidential appointments
• University Networked PCs with printing facilities
• Non-networked PCs for the use of pre-registered students
• Literature stands full of useful student information and guides
• Semi private pods for informal meetings
• Public payphones
• Queue busting staff during busy periods advising customers as they wait so they are not kept waiting unnecessarily.

If you are unable to visit us at King’s Gate we are happy to deal with enquiries made via our form.  

For guidelines on getting the most from Student Services see:

Using Student Services at King’s Gate: what you can expect from us
and what we expect from you

We value any feedback our customers would like to provide, and where possible we take action to improve our student experience.

Confidentiality: in line with our privacy policy, any identifiable information you provide to Student and Academic Services staff will remain confidential, unless we are compelled by law to provide it or we believe that you or somebody else is in danger. If this is the case, we will work with you to take any needed safeguarding action, unless to do so creates risk to others.